what to expect

Lounge area at Orah Spa + Salon in KelownaWhat to expect – Upon arrival, you will be welcomed into our spa to change and prepare for your treatment. Lush organic cotton robes will be provided, along with slippers and wraps. You are invited to enjoy a steam bath prior or following your experience, then relax in the lounge while sipping an herbal tea, or lemon water.

It is requested that you complete our consultation form or you may print and fill out your form prior to arriving. This will allow your technician to prepare according to your personal needs.

Etiquette – It is important to arrive 15 minutes prior to your appointment to make the most of your experience and prepare for your treatment. Please respect the peaceful, relaxing atmosphere of the spa so our guests may enjoy their dedicated time by turning off cell phones and maintaining a quiet voice while in the spa. Please be aware and respect the time spent in the spa room after treatment so that we may prepare for our following guests. We ask that you use the spa change room to refresh.

Reservations – It is recommended that you pre-book your appointments to avoid disappointment. A credit card will be required to reserve time booked over 1 hour duration or for group bookings. We do consider it a purchase of time and the credit card will be charged if guests fail to show without notice. Please advise if same day cancellations are unavoidable due to unforeseen circumstances.

Gratuity – It is important to us to give you the very best experience and ensure you the opportunity to relax, refresh, and rejuvenate in our spa. We understand how valuable your time is and how important it is to take time for your well being. Please use your own discretion when showing your appreciation to your technician. A 15% gratuity will be added for group bookings only.

Feedback – We appreciate constructive feedback so that we may improve our service and show appreciation to our guests.